FAQ

a.) How to initial a consulting project ?

Once we receive your inquiry, our consultant will follow up with you to obtain additional technical information in order to understand the project requirements, scope and estimate the effort required. Once we have a good understanding of the project and your needs, we will provide you with a formal proposal detailing estimated time and costs, project scope and a preliminary schedule. Once you have reviewed and accepted our proposal, we will start to work on your project.

b.) What is the consulting fee for your service?

Depending on the scope and nature of project and/or task, the consulting fee may base on an hourly, daily or per project basis.

Hourly consulting fee base on the actual hour spend on the task will be charged for smaller analysis projects done in our office. The project proposal will include an estimate of the maximum hours for budgeting purposes. We will then bill only the time actually spent on the project.
A daily fee including travelling expenses is applied to a project which requires a visit to client facility.
For long term consulting projects, we shall fix the project fee which is agreed by both parties.

c.) How to protect my company confidential information ?

Protection of customer confidential information and intellectual property is our main concern. We encourage the execution of a mutual Non-Disclosure Agreement (NDA) prior to any project initiation. You may use our standard agreement or your own.

d.) I have resources constraint, could you do a quick analysis for me ?

Yes. After understanding on your requirements, you may send your data set / analysis through e-mail and we will get back to you with an estimate of the time and cost required to accomplish the task. Once we have completed the task, we will send the analysis report back to you through e-mail as well.

e.) How to avoid unnecessary dispute on project deliverable ?

As per initial proposal agreed by both parties and the scope of project, our consultancy report will describe and highlight important analysis results, findings and recommendations base on the job done. If necessary, other deliverable will be included as required. Initial project proposal maybe modified to reflect the change of project scope if agreed by both parties.

f.) What are my responsibilities ?

It very much depends on the nature of project. Normally, we will identify the required resources and support from customer in order to ensure the project goals are achieved within specific time frame. This will be identified in project milestones chart. If decisions or delays on your part cause milestones to be missed, the project schedule may need to be adjusted accordingly.

g.) How you can assure me that I will get the analysis results that coincide with my expectation ?

Base on our expertise, we can assure you that our consultant will perform a complete and thorough study and analysis as per pre-defined job scope. We have internal verification mechanism to ensure highest service standard is achieved. However, we can’t provide you with assurances that any statistical data analysis will yield results that coincide with your expectations.